Privacy Policy
1. Company Information
Dalton is operated by Firstmate BV, Sint-Pietersnieuwstraat 11, 9000 Gent, Belgium. For privacy-related questions, contact us at team@getdalton.com.
2. Scope
This privacy policy covers website visitors, platform customers, and people communicating with us via email or forms.
3. Data We Collect
Data you provide directly
Name, email address, company details, messages, and sign-up information.
Data collected automatically
Browser and device information, pages visited, click behaviour, and data from scripts placed on customer sites. We use cookies and tracking tools including Google Analytics, Google Tag Manager, Microsoft Clarity, and HubSpot.
4. How We Use Your Data
We process data to provide and improve our services, analyse behaviour, communicate with you, ensure security, and deliver relevant advertising. Our legal bases are consent, contractual necessity, and legitimate interest.
5. Cookies & Tracking
We use cookies for preferences, performance measurement, and ad targeting. You can adjust your cookie preferences at any time using the cookie settings icon in the bottom-left corner of the site, or through your browser settings. For full details see our Cookie Policy.
6. Data Sharing
We never sell your personal data. Service providers (hosting, analytics, support, advertising platforms) receive data only under our instructions and with appropriate safeguards.
7. International Transfers
Data processed outside the EU is protected by GDPR-compliant mechanisms such as Standard Contractual Clauses.
8. Data Retention
- Customer data: retained during your contract and for a reasonable period after.
- Marketing contacts: until you unsubscribe.
- Analytics: stored in aggregate or anonymised form.
9. Your Rights
Under the GDPR, you have the right to access, correct, delete, restrict processing, object to processing, withdraw consent, and request data portability. Contact team@getdalton.com and we will respond within 30 days.
10. Security
Technical measures
TLS/SSL encryption in transit, AES-256 encryption at rest, secure authentication, and continuous monitoring.
Organisational measures
Restricted access, staff training, data processing agreements, and incident response procedures.
11. Age Restrictions
Our services are not intended for individuals under 18 years of age.
12. Changes to This Policy
We may update this policy and will post changes with an updated date. For questions, contact team@getdalton.com.